FAQ

We aim to deliver your order as quickly as possible. It usually takes 2-5 business days. Delivery times may vary depending on your location and the volume of orders during peak seasons. For more details, feel free to contact us.

Yes, we offer international shipping to selected countries. Shipping costs and delivery times vary based on the destination. You can view the available shipping options at checkout or contact our customer service team for assistance.

We take pride in the quality of our products. If your order arrives damaged or incorrect, please contact us within 7 days of receiving it. We will arrange for a replacement or refund based on the situation. Please note that food items are non-returnable unless there is a quality issue.

Absolutely! We offer customization options for weddings, corporate events, and other special occasions. You can personalize packaging, add messages, or create gift sets tailored to your needs. Please reach out to us to discuss your requirements.

To ensure maximum freshness, store dates in a cool, dry place away from direct sunlight. For long-term storage, you can refrigerate or freeze them in an airtight container. Our other products come with specific storage instructions on their packaging for your convenience.

You can contact our customer service team via WhatsApp: +971545317473, Phone Call: +971545317473, Email Us: [email protected] We are here to assist you with any questions or concerns.

Our customer service team is available All Week Long, from 9:00 AM to 11:00 PM (Dubai time). During these hours, we are happy to assist you in both Arabic and English.

We value your feedback and are committed to resolving any issues promptly. If you would like to raise a complaint, please send an email to [email protected] with a detailed description of the issue, including your order number and any relevant details. Our team will get back to you as soon as possible.